All payments are processed directly at the hotel during check-in or check-out. We accept cash, as well as Visa and MasterCard. Your invoice will clearly list all charges, with no hidden fees. If you have any questions regarding your bill, our front desk team is always ready to assist you.

At Media Palace Hotel, your comfort is our top priority. From the moment you book until checkout, our team is here to support you 24/7 — whether you need help with your reservation, local recommendations, or any in-room service. We’re committed to making your stay seamless and stress-free.

Our customer service is built on responsiveness, respect, and reliability. We strive to address all inquiries and concerns quickly and professionally. Whether you’re staying with us or planning a future visit, you can count on courteous assistance and clear communication at every step.

We stand behind the quality of your stay. If something doesn’t meet your expectations, let us know — we’ll do our best to make it right. Your satisfaction is our promise, and we’re committed to ensuring every guest leaves with a smile.

Our offers are created to give you the best value, whether it’s a seasonal discount, an extended-stay deal, or a group rate. All promotions are clearly explained with no hidden fees — because we believe in transparency and delivering exactly what we promise.

By making a reservation at our hotel, you agree to the following terms and conditions. Guests must present valid identification at check-in and be at least 18 years old. Early check-in or late check-out may be arranged based on availability and could incur additional charges. We accept on-site payments via Visa and Mastercard; online payments are not available at this time. Cancellations made at least 48 hours before arrival are free of charge, while cancellations within 48 hours may result in a charge for the first night. All guests are expected to treat hotel property with care—any damages caused during the stay may result in additional charges. Smoking is not permitted in any rooms, and pets are not allowed unless approved in advance. Your personal information is kept secure and used only for booking and communication purposes.